Return & Exchange PolicyGeneral Policy for Online Orders
We pride ourselves in offering the highest quality merchandise. Customers have 15 days to return any unwanted merchandise. Any returned item must be returned within 15 days in its original factory packaging unmarked, including manuals and parts.
Once we received the merchandise and inspected its in new condition with the original packaging. You will be issued the refund, minus any applicable fees or shipping and handling charges.
Restocking Fee:
• All returns are subject to a 25% restocking fee.
Damaged Merchandise
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately.
If in rare event of a manufacturer defect we also ask you to email or call us detailing the problem or issue. We will instruct you on how to get the item or part replacement.
To Return or Exchange
Contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Returns and exchanges must be postmarked within 15 days of the original shipping date.
Return via Mail:
For your security, please return your packages to us via a trackable, insured mail service to the address below. New Generation Lighting is not responsible for items damaged or lost in transit.
We will credit your credit card on receipt of the returned items at which time you will receive an email confirmation.
Please send your returns and exchanges to:
New Generation Lighting
144 Bowery
New York, NY
10013
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.
